Privacy Policy
At Zamish.in, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website https://zamish.in, place orders, or interact with our services.
By accessing or using our website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Information You Provide Voluntarily
- Personal Identification Information: Full name, email address, phone number, delivery/shipping address, billing address
- Account Information: Username, password (stored securely in hashed form)
- Payment Information: We do not store your complete credit/debit card details. Payments are processed securely through trusted third-party payment gateways.
- Other Information: Any details you provide when contacting us, writing reviews, or participating in promotions/contests
B. Information Collected Automatically
- Device & Usage Information: IP address, browser type, operating system, device ID, pages visited, time spent, referral source
- Cookies & Similar Technologies: We use cookies, pixels, and similar tools for analytics, personalization, advertising, and smooth functioning (see our Cookie Policy section below)
C. Sensitive Personal Data We do not intentionally collect sensitive personal data (such as health/medical information, biometric data, sexual orientation, etc.) unless voluntarily provided by you (e.g., in product queries related to skin conditions).
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders, including shipping and delivery
- To communicate with you about your orders, returns, refunds, and customer support
- To provide personalized shopping experience and product recommendations
- To send promotional offers, newsletters, and updates (only with your consent)
- To improve our website, products, and services
- To prevent fraud, resolve disputes, and enforce our Terms & Conditions
- To comply with applicable laws and respond to legal requests
3. Sharing of Your Information
We do not sell your personal information to third parties. We may share your information only in these limited cases:
- With service providers (shipping partners, payment gateways, cloud service providers, marketing tools) who assist us in operating the business — all bound by strict confidentiality
- With law enforcement, government authorities, or courts when required by law
- In case of merger, acquisition, or sale of assets (with notice where required)
4. Data Security
We implement reasonable security practices and procedures as per the Information Technology Act, 2000 and applicable rules to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some features of the website.
6. Your Rights & Choices
You have the right to:
- Access, update, or correct your personal information
- Withdraw consent for marketing communications (unsubscribe link provided in emails)
- Request deletion of your data (subject to legal & contractual retention obligations)
To exercise these rights, contact us at support@zamish.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (usually up to 7 years for financial & order-related records).
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of our Grievance Officer are:
Name: Grievance Officer Email: grievance@zamish.com Phone: (+91) 6300628249 Address: Building No. 17-830/1, I.N. Nagar, Malkajgiri, Hyderabad, Telangana – 500047
We will address your grievance within one month of receipt.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@zamish.com Phone: (+91) 6300628249 Address: Building No. 17-830/1, I.N. Nagar, Malkajgiri, Hyderabad, Telangana – 500047